XSR Support – NewDev

XStreamReports is a proud OpenText partner and is supporting customers across North America and beyond. Our customer-centric philosophy and progressive support techniques provide direct access to the most experienced client services professionals in the industry. We deliver world-class support via telephone, email, and web-based applications.

Our Client Support Services Include

Installation Assistance

Global Software, Inc. will assist each client with installation of all our products. This service can be delivered via the Internet or at the client site.

Helpdesk

Our helpdesk services clients with Global products and/or deployment assistance. Our client services team is available and call centers are staffed 24 hours a day, 7 days a week, 365 days a year (including holidays) with professionals ready to serve you. XStreamReports commitment to prompt customer service policies includes a two-hour call return guarantee and a customer-driven Issue Escalation Process (IEP).

Availability of Software Upgrades

Our client services staff can help identify, through issue resolution, when an upgrade is recommended and assist you in obtaining the appropriate release. A Support Portal will soon be available where supported clients have the ability to create an account to access the secure customer portal section of our website. This portal will offer convenient and dynamic access to download the most recent software releases.

SUPPORT

World class support at your fingertips.

Our Client Support Services Include

You can count on XStreamReports for all your Support needs.